Privacy Policy
Last Updated: August 10, 2025
At Specialized Mechanical Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website, use our services, or interact with our SMS communications, how we use and share it, and your rights regarding your data. We never sell your personal information, including lists, email addresses, or phone numbers.
1. Information We Collect
We collect information to provide, improve, and personalize our services. The types of information we collect depend on how you interact with our website and communication channels.
a. Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• Your IP address

• Your geographic location

• Device type (e.g., desktop, tablet, phone)

• Operating system

• Browser type and version

• Date and time of your visit

• Pages you visit and time spent on them

• Searches performed on our website

• The website you visited before ours

• Links or images you click

Purpose: We use this data to understand website usage, improve our services, and personalize your experience.
Storage: This data is stored in Google Analytics (see Google's Privacy Policy) and our web server logs, which help us monitor performance and troubleshoot issues.
b. Information You Provide
We collect personal information you voluntarily provide, such as:
Email Subscriptions: Your name and email address when you sign up for our mailing list. This is stored in Mailchimp (see Mailchimp's Privacy Policy).
SMS Communications: When you opt-in to receive SMS messages from us, we collect:

• Your mobile phone number

• Your name (if provided)

• Your consent preferences and opt-in timestamp

• Message delivery and response data

Purchases: When you buy from us, we collect:

• Name

• Mailing address (street, city, state, zip code)

• Billing address

• Phone number (which may be used for SMS communications if you opt-in)

• Email address

Payment details (card number, expiration date, CVV/CID) are processed securely by our payment gateway, PayPal, and not stored on our website (see PayPal's Privacy Policy).
Contacting Us: If you reach out via email, contact form, phone, or SMS, we may keep your message, contact information, and communication preferences to respond appropriately.
You can choose not to provide personal information, but this may limit access to certain features, such as subscriptions, purchases, or SMS updates.
2. SMS Communications and Consent
a. SMS Program Details
We may offer SMS messaging services to provide you with:

• Order confirmations and shipping updates

• Appointment reminders and scheduling information

• Marketing promotions and special offers

• Customer service communications

• Account notifications and security alerts

b. Opt-In Consent
Explicit Consent Required: By providing your mobile phone number and opting into our SMS program, you expressly consent to receive automated marketing and transactional text messages from Muffin Enterprises LLC at the phone number provided. Consent is not a condition of purchase. We do NOT share your Consent with third parties.
Double Opt-In: For marketing messages, we may send a confirmation text to verify your consent before adding you to our SMS list.
c. Message Frequency and Costs

• Marketing Messages: Message frequency varies but typically ranges from 1-4 messages per week

• Transactional Messages: Sent as needed for order updates, appointments, or account notifications

• Message and data rates may apply - Standard messaging rates from your wireless carrier will apply

• We are not responsible for carrier charges or fees

d. SMS Opt-Out Instructions
To stop receiving SMS messages:

• Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message

• Contact us using the information provided at the end of this policy

• Use any unsubscribe mechanism we provide in our messages

Important: After opting out, you may receive one final confirmation message. You may continue to receive transactional messages related to existing orders or appointments until completed.
e. SMS Help Information
For SMS help or questions:

• Reply HELP to any of our text messages

• Contact our customer service at 623-252-5541

• Email us through our contact form

f. Carrier and Device Requirements
Our SMS services are available on major U.S. wireless carriers. Not all mobile devices or carriers may be supported. We are not liable for delayed or undelivered messages due to carrier or device limitations.
3. How We Use Your Information
We use your information for the following purposes:

• Operate and Improve Our Website: Display content correctly and enhance site functionality

• Customer Service: Respond to inquiries and support requests efficiently via email, phone, or SMS

• Personalization: Understand user behavior to tailor your experience across all communication channels

• Payments: Process orders and deliver products (via PayPal)

• Marketing: Send newsletters, promotions, or updates you've opted into via email (Mailchimp) or SMS

• Analytics: Analyze site usage, performance, and communication effectiveness (via Google Analytics)

• Product Reviews: Manage reviews and ratings, sometimes using third-party providers

• SMS Communications: Send transactional and marketing messages based on your preferences

• Legal Compliance: Meet regulatory requirements, including SMS compliance, or protect against fraud

4. Cookies and Tracking Technologies
We use cookies and pixel tags to enhance your experience and analyze site performance.
Cookies: Small text files stored on your device. We use:

• Session Cookies: Expire when you close your browser

• Persistent Cookies: Remain until deleted or expired to track usage over time

Pixel Tags: Used with cookies to track actions like page views, time spent, or items added to a cart.
We work with Google and Facebook to analyze behavior and improve advertising.
Your Choices: You can disable cookies via your browser's settings (check the "Help" menu), but this may limit some site features. For non-essential cookies (e.g., marketing), you can opt out via our cookie consent tool (if applicable) or by contacting us.
5. How We Share Your Information
We do not sell, trade, or rent your personal information, including phone numbers. We share data only with trusted partners to operate our website and services:

• Google Analytics: For website usage and performance data

• Mailchimp: For managing email subscriptions

• PayPal: For secure payment processing

• SMS Service Providers: For delivering text messages (these providers are contractually bound to protect your information and use it only for message delivery)

• Other Providers: For managing reviews, surveys, or promotions, only with your consent

These partners are bound by their own privacy policies and contractual obligations, and we share only the minimum data necessary for the specific service.
6. How We Protect Your Information
We use industry-standard security measures, such as SSL encryption, access controls, and secure SMS transmission protocols, to protect your personal information from unauthorized access, alteration, or disclosure. Your phone number and SMS preferences are stored securely with restricted access. However, no online system is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have rights under laws like the CCPA (California) or GDPR (EU). These include:

• Right to Know: Request details about the personal information we collect, use, or share

• Right to Delete: Request deletion of your personal data, including SMS preferences (subject to legal exceptions)

• Right to Opt-Out: Opt out of data sharing for marketing purposes or SMS communications

• Right to Access or Correct: Request a copy or correction of your data (GDPR-specific)

• SMS-Specific Rights: Opt out of SMS communications at any time using the methods described above

To exercise these rights, contact us via our Contact Form or the details below. We'll respond within 30 days (or as required by law).
8. Data Retention
We retain personal information only as long as necessary for the purposes outlined above:

• Anonymous analytics data: Up to 26 months in Google Analytics

• Email subscription data: Until you unsubscribe or request deletion

• SMS data: Phone numbers and preferences retained until you opt out or request deletion

• SMS message logs: Retained for up to 12 months for compliance and customer service purposes

• Purchase data: As required for legal, tax, or operational purposes (typically 7 years)

• Contact form data: Up to 1 year after resolving your inquiry

We securely delete or anonymize data when no longer needed.
9. Third-Party Websites and Services
Our website may link to third-party sites (e.g., partners, advertisers), and our SMS messages may contain links to external websites. We are not responsible for their content, privacy practices, or SMS policies. Please review their policies before engaging with those sites or services.
10. Children's Privacy
We comply with the Children's Online Privacy Protection Act (COPPA). Our website and SMS services are not directed to children under 13, and we do not knowingly collect their information. If we become aware that we have collected information from a child under 13, we will delete it promptly.
11. State-Specific Rights
California Residents (CCPA/CPRA)
California residents have additional rights regarding SMS communications:

• Right to know what personal information (including phone numbers) is collected

• Right to delete personal information, including SMS preferences

• Right to opt-out of sale of personal information (we do not sell phone numbers or SMS data)

Other State Rights
Residents of other states may have similar rights under applicable state privacy laws. Contact us to learn about rights that may apply to you.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices, legal requirements, or SMS regulations. We'll notify you by updating the "Last Updated" date at the top and, for significant changes, by posting a notice on our homepage or sending an email/SMS to users who have opted in. Please review this page periodically.